GalaxyCast's customer service team deals with a wide range of queries every day, from technical support to subscription inquiries. To manage these queries effectively, GalaxyCast uses Deskhero's ticket management system and user groups. But the real efficiency comes from Deskhero's advanced AI capabilities.
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for customer service agents. This feature not only accelerates response times but also ensures the consistency and accuracy of information across all customer interactions.
Furthermore, GalaxyCast uses Deskhero's AI capabilities to enhance their knowledge base. By scraping website data and generating articles from Word, PowerPoint, and PDF files, the AI system creates a comprehensive and easily searchable knowledge base. This feature allows customer service agents to quickly find the information they need to assist customers.
GalaxyCast also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage Deskhero's AI capabilities while maintaining their current workflows.
By using Deskhero, GalaxyCast has been able to improve their customer service efficiency, reduce response times, and enhance their knowledge base. The platform's AI capabilities have proven to be a valuable tool in managing customer queries and providing high-quality customer service.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate the suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI system enhances the knowledge base by scraping website data and generating articles from Word, PowerPoint, and PDF files. This creates a comprehensive and easily searchable knowledge base, allowing customer service agents to quickly find the information they need.
Can Deskhero's AI system be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This integration allows you to leverage Deskhero's AI capabilities while maintaining your current workflows.
* This article provides an example of how a fictive company in the Satellite and Cable Television Programming Distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
