Galactic Innovations was facing challenges in managing their growing volume of customer support tickets. The manual process was time-consuming and prone to errors, leading to delays and customer dissatisfaction.
They implemented Deskhero to automate their ticket management process. The platform's AI capabilities, powered by OpenAI embeddings, were used to analyze previous tickets and other relevant data. This analysis helped in categorizing and prioritizing incoming tickets, ensuring that urgent issues were addressed promptly.
Deskhero's AI also generated suggested replies for the tickets, reducing the workload of the customer support team and allowing them to focus on more complex issues.
The Kanban board feature of Deskhero provided a visual overview of the ticket workflow, making it easier for the team to track progress and identify bottlenecks.
With Deskhero, Galactic Innovations was able to streamline their ticket management process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI help in ticket management?
Deskhero's AI analyzes previous tickets and other relevant data to categorize and prioritize incoming tickets. It also generates suggested replies, reducing the workload of the customer support team.
What is the benefit of the Kanban board feature in Deskhero?
The Kanban board provides a visual overview of the ticket workflow, making it easier to track progress and identify bottlenecks.
Can Deskhero improve response times?
Yes, by automating the ticket management process and generating suggested replies, Deskhero can significantly reduce response times.
* This article provides an example of how a fictive company in the Satellite Technology & Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
