Skyward Satellites had a vast knowledge base, but customers often struggled to find relevant information. The company needed a solution that could make their knowledge base more accessible and user-friendly.
They turned to Deskhero, using its advanced AI capabilities to analyze their knowledge base articles, uploaded files, and scraped website data. The AI was able to identify patterns and categorize the information more effectively, making it easier for customers to find what they were looking for.
Deskhero's AI also generated new knowledge base articles from Word, PowerPoint, and PDF files. This automated process saved Skyward Satellites considerable time and effort in maintaining their knowledge base.
Furthermore, the AI-powered comprehensive search bar provided customers with more accurate and relevant search results. This improved the self-service capabilities of Skyward Satellites' support portal, reducing the number of tickets raised and enhancing customer satisfaction.
By leveraging Deskhero's AI capabilities, Skyward Satellites was able to transform their knowledge base into a powerful tool for customer support.
How does Deskhero's AI enhance a knowledge base?
Deskhero's AI analyzes the knowledge base articles, uploaded files, and scraped website data to identify patterns and categorize information more effectively. It can also generate new articles from Word, PowerPoint, and PDF files.
How does Deskhero improve the self-service capabilities of a support portal?
Deskhero's AI-powered comprehensive search bar provides more accurate and relevant search results, making it easier for customers to find solutions on their own. This reduces the number of tickets raised and enhances customer satisfaction.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, saving time and effort in maintaining the knowledge base.
* This article provides an example of how a fictive company in the Satellite Technology & Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
