SharpEdge Solutions uses Deskhero's AI capabilities to generate suggested replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI provides relevant and timely responses. This not only improves customer satisfaction but also reduces the workload on the support team.
The company also uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses embeddings to find the most relevant content, improving the accuracy and relevance of search results. This leads to faster problem resolution and improved customer experience.
SharpEdge Solutions has also benefited from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has allowed the company to quickly build a comprehensive knowledge base, providing customers with self-service options and reducing the number of support tickets.
By using Deskhero's custom fields and structured data lists, SharpEdge Solutions has been able to organize and manage customer information more effectively. This has led to more personalized customer interactions and improved service delivery.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems, ensuring seamless data exchange and improved operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This allows for quicker and more accurate responses, improving response times.
How does Deskhero enhance search results?
When customers use the search bar, Deskhero's AI uses embeddings to find the most relevant content based on the query. This improves the accuracy and relevance of search results, leading to faster problem resolution.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows it to integrate with existing systems, ensuring seamless data exchange and improved operational efficiency.
* This article provides an example of how a fictive company in the Saw Filing and Maintenance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
