Pine Valley Wood Preservation has a vast knowledge base consisting of articles, manuals, and presentations. The company uses Deskhero's AI capabilities to make this knowledge base more accessible to its customer support team and customers.
Deskhero's AI uses OpenAI embeddings from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance search results. This feature makes it easier for the customer support team and customers to find relevant information quickly.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has expanded the company's knowledge base and made it more comprehensive.
Pine Valley Wood Preservation also uses Deskhero's custom email domains and user groups to manage its customer support team effectively. The team can easily categorize and prioritize customer queries using Deskhero's structured data lists and custom fields.
Overall, Deskhero's advanced AI capabilities have made Pine Valley Wood Preservation's knowledge base more accessible and useful, improving the company's customer support.
How does Deskhero's AI enhance the knowledge base at Pine Valley Wood Preservation?
Deskhero's AI uses OpenAI embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance search results. It also generates knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI improve customer support at Pine Valley Wood Preservation?
Deskhero's AI improves customer support at Pine Valley Wood Preservation by making the company's knowledge base more accessible and useful. It also helps the customer support team to categorize and prioritize customer queries effectively.
How does Deskhero use custom email domains and user groups?
Deskhero uses custom email domains and user groups to manage the customer support team effectively. These features allow the team to easily categorize and prioritize customer queries.
* This article provides an example of how a fictive company in the Sawmills and Wood Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
