Redwood Sawmills receives numerous customer queries daily. The company uses Deskhero's AI capabilities to manage these queries efficiently and effectively.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
The company also uses Deskhero's Kanban board to visualize the ticket management process. Combined with the AI's ability to suggest replies, this feature has streamlined the process and reduced response times.
Redwood Sawmills also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This feature has improved the efficiency of the customer support team and increased customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have improved the ticket management process at Redwood Sawmills, enhancing the company's customer support and increasing customer loyalty.
How does Deskhero's AI improve the ticket management process at Redwood Sawmills?
Deskhero's AI uses OpenAI embeddings to find relevant content and generate suggested replies. Combined with the Kanban board, this feature has streamlined the ticket management process and reduced response times.
How does Deskhero use custom fields and structured data lists?
Deskhero uses custom fields and structured data lists to categorize and prioritize customer queries. This feature has improved the efficiency of the customer support team and increased customer satisfaction rates.
How has Deskhero improved customer support at Redwood Sawmills?
Deskhero has improved customer support at Redwood Sawmills by streamlining the ticket management process, reducing response times, and providing more accurate responses.
* This article provides an example of how a fictive company in the Sawmills and Wood Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
