Evergreen Sawmills receives a high volume of customer queries about their products, services, and delivery schedules. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries, improving customer satisfaction rates.
Deskhero's AI also enhances search results, making it easier for the customer support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed product knowledge or understanding of company policies.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This feature, combined with the AI's ability to suggest replies, has streamlined the ticket management process.
Overall, Deskhero's advanced AI capabilities have enabled Evergreen Sawmills to provide faster, more accurate responses to customer queries, improving their customer service and increasing customer loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI embeddings to enhance search results, making it easier for the customer support team to find relevant information quickly.
How has Deskhero improved customer service at Evergreen Sawmills?
Deskhero has improved customer service at Evergreen Sawmills by reducing response times, providing more accurate responses, and streamlining the ticket management process.
* This article provides an example of how a fictive company in the Sawmills and Wood Preservation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
