ScanSolutions receives a large volume of customer queries daily, ranging from technical issues to pricing inquiries. With Deskhero's AI capabilities, they can efficiently manage these tickets. The AI uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing response times and increasing customer satisfaction.
The company also uses Deskhero's AI to enhance their knowledge base. By generating articles from Word, PowerPoint, and PDF files, the AI creates a comprehensive and easily accessible knowledge base. This reduces the need for customers to contact support for common issues, freeing up resources for more complex queries.
Deskhero's website scraping feature is used by ScanSolutions to stay updated on industry trends and competitor offerings. The AI scrapes relevant data, which is then analyzed and used to improve services and customer communication.
ScanSolutions also utilizes Deskhero's custom fields and user groups features to personalize customer interactions. By categorizing customers based on their needs and preferences, the AI can provide tailored responses, enhancing the overall customer experience.
Finally, the REST API allows ScanSolutions to integrate Deskhero with their existing systems, ensuring seamless operations and data consistency. The AI capabilities of Deskhero have proven invaluable in improving efficiency and customer satisfaction at ScanSolutions.
How does Deskhero's AI enhance ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing response times and increasing customer satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files to create a comprehensive and easily accessible knowledge base. This reduces the need for customers to contact support for common issues.
How does Deskhero's website scraping feature benefit ScanSolutions?
The website scraping feature allows ScanSolutions to stay updated on industry trends and competitor offerings. The AI scrapes relevant data, which is then analyzed and used to improve services and customer communication.
* This article provides an example of how a fictive company in the Scanning and Digitization of Documents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
