DigitizePro handles a high volume of customer queries every day. Using Deskhero's AI capabilities, they manage these tickets effectively. The AI utilizes OpenAI Embeddings from past tickets to suggest replies, drastically cutting down response times and boosting customer satisfaction.
The company also employs Deskhero's AI to enrich their knowledge base. By creating articles from Word, PowerPoint, and PDF files, the AI establishes a thorough and user-friendly knowledge base. This minimizes the need for customers to reach out to support for common issues, allowing the team to focus on more complex problems.
DigitizePro uses Deskhero's website scraping feature to keep abreast of industry developments and competitor strategies. The AI scrapes pertinent data, which is then evaluated and used to enhance services and customer interactions.
Furthermore, DigitizePro takes advantage of Deskhero's custom fields and user groups features to customize customer interactions. By segmenting customers based on their requirements and preferences, the AI can offer personalized responses, improving the overall customer experience.
Lastly, the REST API enables DigitizePro to integrate Deskhero with their existing systems, ensuring smooth operations and data integrity. The AI capabilities of Deskhero have been instrumental in enhancing efficiency and customer satisfaction at DigitizePro.
How does Deskhero's AI improve ticket resolution at DigitizePro?
Deskhero's AI uses OpenAI Embeddings from past tickets to suggest replies, drastically cutting down response times and boosting customer satisfaction.
How does Deskhero's AI enrich the knowledge base at DigitizePro?
Deskhero's AI creates articles from Word, PowerPoint, and PDF files to establish a thorough and user-friendly knowledge base. This minimizes the need for customers to reach out to support for common issues.
How does Deskhero's website scraping feature help DigitizePro?
Deskhero's website scraping feature allows DigitizePro to keep abreast of industry developments and competitor strategies. The AI scrapes pertinent data, which is then evaluated and used to enhance services and customer interactions.
* This article provides an example of how a fictive company in the Scanning and Digitization of Documents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
