ScanMaster deals with a multitude of customer queries daily. With Deskhero's AI capabilities, they can manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets to suggest replies, greatly reducing response times and enhancing customer satisfaction.
The company also uses Deskhero's AI to bolster their knowledge base. By generating articles from Word, PowerPoint, and PDF files, the AI creates a comprehensive and easy-to-navigate knowledge base. This decreases the need for customers to contact support for routine issues, freeing up resources for more intricate queries.
ScanMaster utilizes Deskhero's website scraping feature to stay informed about industry trends and competitor offerings. The AI scrapes relevant data, which is then analyzed and used to refine services and customer communication.
ScanMaster also employs Deskhero's custom fields and user groups features to personalize customer interactions. By classifying customers based on their needs and preferences, the AI can provide bespoke responses, enhancing the overall customer experience.
Finally, the REST API allows ScanMaster to integrate Deskhero with their existing systems, ensuring seamless operations and data consistency. The AI capabilities of Deskhero have proven invaluable in improving efficiency and customer satisfaction at ScanMaster.
How does Deskhero's AI optimize ticket handling at ScanMaster?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to suggest replies, greatly reducing response times and enhancing customer satisfaction.
How does Deskhero's AI bolster the knowledge base at ScanMaster?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files to create a comprehensive and easy-to-navigate knowledge base. This decreases the need for customers to contact support for routine issues.
How does Deskhero's website scraping feature benefit ScanMaster?
Deskhero's website scraping feature allows ScanMaster to stay informed about industry trends and competitor offerings. The AI scrapes relevant data, which is then analyzed and used to refine services and customer communication.
* This article provides an example of how a fictive company in the Scanning and Digitization of Documents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
