CreativeScapes Construction frequently deals with complex queries related to their projects and services. They use Deskhero's knowledge base feature to maintain a comprehensive database of information that can be used to answer these queries. The AI capabilities of Deskhero enhance this feature by generating knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
The AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, reducing the time spent on searching for information. This has significantly improved the efficiency of the support team and the quality of their responses.
CreativeScapes Construction also uses Deskhero's user groups feature to organize their support team based on expertise and availability. This, combined with the AI-powered suggested replies, enables the team to provide accurate and timely responses to customer queries.
The company also leverages Deskhero's REST API to integrate the platform with their existing project management and CRM systems. This seamless integration allows CreativeScapes Construction to provide a unified customer experience across all touchpoints.
Overall, Deskhero's advanced AI capabilities have enabled CreativeScapes Construction to enhance their knowledge base and provide efficient customer support, leading to improved service quality and customer satisfaction.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various sources like word, powerpoint, pdf files, and even scraped website data. This enhances the knowledge base by providing a comprehensive and diverse range of information.
How does Deskhero improve the efficiency of the support team?
Deskhero's AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base. This reduces the time spent on searching for information and improves the efficiency of the support team.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration enables you to provide a unified customer experience across all touchpoints.
* This article provides an example of how a fictive company in the Scenic Design & Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
