VisionaryBuilds Inc. receives a high volume of customer queries daily. They use Deskhero's tickets management feature to efficiently track and resolve these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company also uses Deskhero's custom email domains feature to provide a personalized customer experience. The AI-powered comprehensive search bar enables the support team to quickly find relevant information from the vast database of previous tickets, knowledge base articles, uploaded files, and scraped website data.
VisionaryBuilds Inc. leverages Deskhero's kanban board to visualize the workflow of their support team. This, combined with the AI-powered suggested replies, enables the team to provide accurate and timely responses to customer queries.
The company also uses Deskhero's REST API to integrate the platform with their existing project management and CRM systems. This seamless integration allows VisionaryBuilds Inc. to provide a unified customer experience across all touchpoints.
Overall, Deskhero's advanced AI capabilities have enabled VisionaryBuilds Inc. to improve the efficiency of their customer support, leading to reduced response time and improved customer satisfaction.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time spent on formulating responses, thereby reducing the overall response time.
How does Deskhero improve the efficiency of the support team?
Deskhero's AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base. This reduces the time spent on searching for information and improves the efficiency of the support team.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration enables you to provide a unified customer experience across all touchpoints.
* This article provides an example of how a fictive company in the Scenic Design & Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
