ScenicMaster Designs receives numerous queries daily regarding their services, project updates, and technical issues. The company uses Deskhero's ticket management feature to efficiently track and resolve these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, drastically reducing the response time.
With the help of Deskhero's custom fields and structured data lists, ScenicMaster Designs categorizes the queries based on their nature, priority, and status. This helps in better allocation of resources and faster resolution of high-priority tickets.
The AI-powered comprehensive search bar enables the support team to quickly find relevant information from the vast database of previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time spent on searching for information and increased the efficiency of the support team.
ScenicMaster Designs also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero without disrupting their current workflows.
Overall, the advanced AI capabilities of Deskhero have enabled ScenicMaster Designs to provide efficient and timely customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This drastically reduces the time spent on formulating responses, thereby improving the overall response time.
How does Deskhero help in better resource allocation?
With Deskhero's custom fields and structured data lists, you can categorize queries based on their nature, priority, and status. This helps in better allocation of resources and faster resolution of high-priority tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This seamless integration enables you to leverage the benefits of Deskhero without disrupting your current workflows.
* This article provides an example of how a fictive company in the Scenic Design & Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
