JetStream Airways had a vast knowledge base, but customers often struggled to find the information they needed. This resulted in an increased number of queries to the customer support team. By implementing Deskhero, JetStream Airways has been able to enhance its knowledge base, making it more user-friendly and reducing the workload on the customer support team.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the AI to enhance search results, making it easier for customers to find the information they need.
Additionally, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has allowed JetStream Airways to expand its knowledge base without additional manual work, further improving the customer experience.
JetStream Airways has also utilized Deskhero's custom email domains and user groups to improve communication with customers. This has resulted in more personalized customer service and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enhanced JetStream Airways' knowledge base, leading to a better customer experience and a reduced workload for the customer support team.
How has Deskhero improved the customer experience?
Deskhero's AI-enhanced search results make it easier for customers to find the information they need, improving the overall customer experience.
How has Deskhero reduced the workload on the customer support team?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, expanding the knowledge base without additional manual work and reducing the number of queries to the customer support team.
How has Deskhero improved communication with customers?
Deskhero's custom email domains and user groups allow for more personalized customer service, improving communication with customers.
* This article provides an example of how a fictive company in the Scheduled passenger airline service industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
