AeroFly Aviation was struggling with managing the high volume of tickets generated by customer queries. The manual process was time-consuming and often resulted in delayed responses. By implementing Deskhero, AeroFly Aviation has been able to automate the ticket management process, leading to more efficient operations.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the AI to generate suggested replies based on relevant content, significantly speeding up the response process.
Additionally, Deskhero's Kanban board has provided AeroFly Aviation with a visual overview of the ticket management process. This has improved the team's ability to track and manage tickets, ensuring that no query goes unanswered.
AeroFly Aviation has also utilized Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This has helped the team manage their workload more effectively and ensure that urgent queries are addressed promptly.
Overall, Deskhero's advanced AI capabilities have revolutionized AeroFly Aviation's ticket management process, leading to improved customer satisfaction and more efficient operations.
How has Deskhero improved the ticket management process?
Deskhero's AI capabilities generate suggested replies based on relevant content, speeding up the response process. Additionally, the Kanban board provides a visual overview of the ticket management process, improving tracking and management of tickets.
How does Deskhero help manage the workload?
Deskhero uses custom fields and structured data lists to categorize and prioritize tickets, helping the team manage their workload more effectively.
How has Deskhero improved customer satisfaction?
By automating the ticket management process and ensuring prompt responses to queries, Deskhero has significantly improved customer satisfaction.
* This article provides an example of how a fictive company in the Scheduled passenger airline service industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
