SkyHigh Airlines receives thousands of customer queries daily, ranging from ticket booking issues to flight status inquiries. Managing these queries manually was time-consuming and often led to delayed responses. By implementing Deskhero, SkyHigh Airlines has been able to automate the process, significantly reducing response times.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the AI to generate suggested replies based on relevant content, further speeding up the response process.
Additionally, the AI's ability to enhance search results has made it easier for SkyHigh Airlines' customer support team to find the information they need quickly. This has not only improved the efficiency of the team but also the accuracy of their responses.
SkyHigh Airlines has also utilized Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This has helped the team manage their workload more effectively and ensure that urgent queries are addressed promptly.
Overall, Deskhero's advanced AI capabilities have transformed SkyHigh Airlines' customer support, leading to improved customer satisfaction and a significant reduction in response times.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies based on relevant content, significantly reducing the time it takes to respond to customer queries.
How does Deskhero help manage customer queries?
Deskhero uses custom fields and structured data lists to categorize and prioritize customer queries, helping the team manage their workload more effectively.
How has Deskhero improved the accuracy of responses?
Deskhero's AI-enhanced search results make it easier for the customer support team to find the information they need quickly, improving the accuracy of their responses.
* This article provides an example of how a fictive company in the Scheduled passenger airline service industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
