EduConsult Inc. deals with numerous support tickets daily from various educational institutions seeking advice on management issues. Before implementing Deskhero, managing these tickets was a major challenge. However, with Deskhero's kanban board and ticket management features, the company has been able to efficiently manage and prioritize these tickets.
Deskhero's AI capabilities have been crucial in enhancing EduConsult's customer support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This has significantly reduced the time taken to respond to queries and improved the accuracy of the responses.
The AI also enhances the search results within the platform. When a customer support representative searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content. This feature has reduced the time taken to find solutions and improved the quality of support provided to clients.
EduConsult has also benefited from Deskhero's custom fields and user groups features. These features have enabled the company to categorize tickets based on the nature of the query and the client's profile, making it easier to assign tickets to the right support representative.
Overall, Deskhero has transformed EduConsult's customer support services. The platform's advanced AI capabilities have not only improved the efficiency of the support team but also enhanced client satisfaction.
How has Deskhero improved the response time of EduConsult's customer support?
Deskhero's AI capabilities analyze previous tickets and other data to generate suggested replies, reducing the time taken to respond to queries. Also, the AI-enhanced search feature helps find relevant information faster, further improving response times.
How does Deskhero help in organizing and prioritizing support tickets?
Deskhero's kanban board and ticket management feature allows EduConsult to effectively organize and prioritize tickets. The custom fields and user groups features also help categorize tickets for easier assignment and resolution.
How has Deskhero improved the quality of support provided by EduConsult?
Deskhero's AI capabilities provide more accurate and relevant responses to queries. The AI-enhanced search feature also helps find the most relevant information to resolve tickets, improving the quality of support.
* This article provides an example of how a fictive company in the School Administration and Management Consulting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
