Previously, BrightBus struggled with managing high volumes of customer queries and complaints. The manual process was time-consuming and led to delayed responses. With Deskhero, they were able to automate ticket management using AI. The system intelligently categorizes and prioritizes tickets based on urgency and relevance, ensuring timely responses.
Deskhero's AI capabilities also help BrightBus in generating quick and accurate responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
The company also uses Deskhero's AI-enhanced search feature to quickly find information from their extensive database. This feature has been instrumental in resolving complex queries that require in-depth knowledge of the company's services and policies.
Additionally, BrightBus uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the customer support team always has the most recent and relevant information at their disposal.
Overall, Deskhero's advanced AI capabilities have enabled BrightBus to provide efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in automatically categorizing and prioritizing tickets based on their urgency and relevance. This ensures that important issues are addressed promptly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search feature work?
Deskhero's AI-enhanced search feature uses AI to quickly find relevant information from the company's extensive database. This helps in resolving complex queries efficiently.
* This article provides an example of how a fictive company in the School bus services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
