EduTravel was struggling with managing a large volume of customer queries and maintaining an updated knowledge base. With Deskhero, they were able to automate these processes using the platform's advanced AI capabilities.
Deskhero's AI system helps EduTravel in managing customer tickets efficiently. The system categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed promptly. This has significantly reduced the time taken to manage and respond to customer queries.
The AI capabilities of Deskhero also assist in generating quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, further reducing the response time.
EduTravel also leverages Deskhero's AI-enhanced search feature to quickly find relevant information from their extensive database. This feature has been instrumental in improving the efficiency of their customer support team.
By leveraging Deskhero's advanced AI capabilities, EduTravel has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI system help in managing customer tickets?
Deskhero's AI system categorizes and prioritizes customer tickets based on their content and urgency. This ensures that critical issues are addressed promptly and improves the overall efficiency of the customer support process.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search feature improve the efficiency of the customer support team?
Deskhero's AI-enhanced search feature enables the customer support team to quickly find relevant information from the company's extensive database. This improves their ability to resolve customer queries efficiently and reduces the response time.
* This article provides an example of how a fictive company in the School bus services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
