SafeRide faced challenges in handling diverse customer queries and maintaining a comprehensive knowledge base. With Deskhero, they were able to build a dynamic knowledge base that auto-updates using the platform's website scraping feature. The AI capabilities ensure that the knowledge base stays current with the latest information from the company's website.
The AI capabilities of Deskhero also assist SafeRide in managing customer tickets effectively. The AI system categorizes and prioritizes tickets based on their content and urgency, ensuring that critical issues are addressed first.
Deskhero's AI also aids in generating accurate and timely responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI finds relevant content and generates suggested replies using OpenAI's ChatGPT. This has significantly reduced the time taken to respond to customer queries.
SafeRide also benefits from Deskhero's AI-enhanced search feature. The feature enables the customer support team to quickly find relevant information from the company's vast database, thereby improving their problem-solving efficiency.
By leveraging Deskhero's advanced AI capabilities, SafeRide has been able to enhance their customer service, improve response accuracy, and increase operational efficiency.
How does Deskhero's AI help in building a dynamic knowledge base?
Deskhero's AI uses the platform's website scraping feature to automatically update the knowledge base with the latest information from the company's website. This ensures that the knowledge base stays current and comprehensive.
How does Deskhero's AI assist in managing customer tickets?
Deskhero's AI system categorizes and prioritizes customer tickets based on their content and urgency. This ensures that critical issues are addressed promptly.
How does Deskhero's AI-enhanced search feature improve problem-solving efficiency?
Deskhero's AI-enhanced search feature enables the customer support team to quickly find relevant information from the company's vast database. This improves their ability to resolve customer queries efficiently.
* This article provides an example of how a fictive company in the School bus services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
