AstroWorld Science Museum receives numerous inquiries daily about exhibits, events, and general information. They use Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The museum also utilizes the custom fields feature to categorize inquiries based on exhibit or event, allowing for more targeted responses. The AI uses OpenAI Embeddings from these categorized tickets to further refine its suggested replies.
Deskhero's AI capabilities also extend to the museum's knowledge base. The AI generates articles from uploaded files like policies, manuals, and presentations, making it a comprehensive source of information for both staff and visitors.
Additionally, AstroWorld uses the website scraping feature to keep abreast of latest science news and updates. This information is used by the AI to enhance search results and provide up-to-date information in its responses.
Finally, AstroWorld leverages Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless experience for their staff and visitors.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries, significantly reducing the time it takes to respond to customers.
How does the custom fields feature help in handling inquiries?
The custom fields feature allows AstroWorld to categorize inquiries based on exhibit or event. This enables more targeted responses and helps the AI refine its suggested replies.
How does AstroWorld keep their knowledge base updated?
AstroWorld uses Deskhero's AI to generate knowledge base articles from uploaded files like policies, manuals, and presentations. They also use the website scraping feature to gather latest science news and updates.
* This article provides an example of how a fictive company in the Science Museums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
