BioSphere Natural History Museum receives a high volume of inquiries and feedback daily. They use Deskhero's user groups and tickets management features to organize these communications effectively. The AI capabilities of Deskhero analyze the content from previous tickets and knowledge base articles to suggest replies, improving the efficiency of their customer support.
The museum uses the custom email domains feature to create specific email addresses for different departments. This, combined with the AI's ability to categorize and suggest replies, ensures that inquiries are handled by the right department swiftly.
BioSphere also uses Deskhero's AI to generate knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files. This provides a rich and comprehensive knowledge base that enhances the quality of responses to inquiries.
The museum uses the website scraping feature to gather information about recent discoveries and research in natural history. This information is used by the AI to enhance search results and provide up-to-date replies.
Finally, BioSphere integrates Deskhero with their existing systems using the platform's REST API, ensuring a seamless experience for their staff and visitors.
How does Deskhero's AI improve the efficiency of BioSphere's customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This reduces the time taken to respond to customers and improves the overall efficiency of BioSphere's customer support.
How does BioSphere ensure that inquiries are handled by the right department?
BioSphere uses Deskhero's custom email domains feature to create specific email addresses for different departments. Combined with the AI's ability to categorize and suggest replies, this ensures that inquiries are swiftly handled by the right department.
How does BioSphere keep their knowledge base updated?
BioSphere uses Deskhero's AI to generate knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files. They also use the website scraping feature to gather information about recent discoveries and research in natural history.
* This article provides an example of how a fictive company in the Science Museums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
