TechDome Interactive Science Center is a hub for science enthusiasts of all ages. They receive a wide range of inquiries, from exhibit details to event schedules. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, enhancing the quality and speed of their responses.
The center uses the custom fields feature to categorize inquiries based on the nature of the query. This not only helps in organizing the tickets but also aids the AI in refining its suggested replies.
TechDome also uses Deskhero's AI to generate knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files. This provides a rich and comprehensive knowledge base that enhances the quality of responses to inquiries.
The center uses the website scraping feature to gather information about the latest technology and science news. This information is used by the AI to enhance search results and provide up-to-date replies.
Finally, TechDome integrates Deskhero with their existing systems using the platform's REST API, ensuring a seamless experience for their staff and visitors.
How does Deskhero's AI improve the quality and speed of TechDome's responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This not only reduces the time taken to respond to customers but also enhances the quality of the responses.
How does TechDome organize their tickets?
TechDome uses Deskhero's custom fields feature to categorize inquiries based on the nature of the query. This helps in organizing the tickets and aids the AI in refining its suggested replies.
How does TechDome keep their knowledge base updated?
TechDome uses Deskhero's AI to generate knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files. They also use the website scraping feature to gather information about the latest technology and science news.
* This article provides an example of how a fictive company in the Science Museums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
