MetalMasters Inc. deals with a large volume of customer queries daily regarding product availability, pricing, delivery, and more. They use Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets, knowledge base articles, and other uploaded files.
The AI capabilities also help in enhancing the search results for customer queries. When a customer raises a query, the AI uses OpenAI embeddings to find relevant content from the knowledge base, previous tickets, and scraped website data. This enables quick and accurate responses to customer queries.
Deskhero's AI capabilities also allow MetalMasters to automate responses to common queries. The AI learns from previous interactions and can generate responses to frequently asked questions, reducing the workload on the customer support team.
Furthermore, MetalMasters uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage customer support services from a single platform, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved MetalMasters' customer support services, resulting in increased customer satisfaction and reduced response times.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other uploaded files. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI capabilities be used to automate responses?
Yes, Deskhero's AI can learn from previous interactions and generate responses to frequently asked questions, reducing the workload on the customer support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling you to manage customer support services from a single platform.
* This article provides an example of how a fictive company in the Scrap metals and alloys wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
