AlloyAlliance Ltd. has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. They use Deskhero's AI capabilities to manage this knowledge base effectively.
The AI uses OpenAI embeddings to find relevant content from the knowledge base when a customer raises a query. This content is then sent through OpenAI's ChatGPT to generate suggested replies, ensuring quick and accurate responses.
AlloyAlliance also uses Deskhero's AI to enhance the search results for customer queries. The AI learns from previous interactions and improves the search results over time, making it easier for customers to find the information they need.
Additionally, AlloyAlliance uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage all customer support services from a single platform, improving efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have greatly improved AlloyAlliance's knowledge base management and query resolution, leading to increased customer satisfaction and reduced response times.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI embeddings to find relevant content from the knowledge base when a customer raises a query. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Does Deskhero's AI improve search results over time?
Yes, Deskhero's AI learns from previous interactions and improves the search results over time, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling you to manage customer support services from a single platform.
* This article provides an example of how a fictive company in the Scrap metals and alloys wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
