InkScape was struggling with managing the high volume of customer inquiries they received daily. With Deskhero, they were able to automate ticket management, making the process more streamlined and efficient.
Deskhero's advanced AI capabilities were key in improving InkScape's response efficiency. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The AI also enhanced the effectiveness of InkScape's helpdesk search function. By leveraging embeddings, the AI provides more relevant search results, reducing the number of repeat queries and improving customer satisfaction.
Moreover, InkScape utilized Deskhero's custom fields and structured data lists to better categorize and manage customer queries. This improved ticket prioritization and ensured that every customer received a prompt response.
In summary, Deskhero's advanced AI capabilities have revolutionized InkScape's customer support processes, making them more efficient and customer-friendly.
How has Deskhero's AI improved InkScape's response efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, thereby improving response efficiency.
How does Deskhero's AI enhance the helpdesk search function?
Deskhero's AI leverages embeddings to provide more relevant search results when customers use the helpdesk search function. This reduces the number of repeat queries and improves customer satisfaction.
How does InkScape use Deskhero's custom fields and structured data lists?
InkScape uses Deskhero's custom fields and structured data lists to better categorize and manage customer queries. This improves ticket prioritization and ensures that every customer receives a prompt response.
* This article provides an example of how a fictive company in the Screen Printed Nameplates & Logos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
