LogoCraft receives hundreds of customer inquiries daily, ranging from order status, product specifications, to custom design requests. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, LogoCraft was able to automate ticket management using the Kanban board feature, significantly reducing manual work.
The advanced AI capabilities of Deskhero were instrumental in improving LogoCraft's response times. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enabling the customer support team to respond to queries more efficiently.
Deskhero's AI also enhanced LogoCraft's search results. When customers search for information on LogoCraft's helpdesk, the AI uses embeddings to provide more accurate and relevant results. This has reduced the number of repeat queries and improved overall customer satisfaction.
Furthermore, LogoCraft utilized Deskhero's custom fields and structured data lists to categorize customer queries better. This helped in prioritizing urgent tickets and ensuring that no customer query went unanswered.
Overall, Deskhero's advanced AI capabilities have transformed LogoCraft's customer support services, making them more efficient and customer-friendly.
How has Deskhero's AI improved LogoCraft's response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This enables the customer support team to respond to queries more efficiently, thereby improving response times.
How does Deskhero's AI enhance search results?
When customers search for information on LogoCraft's helpdesk, Deskhero's AI uses embeddings to provide more accurate and relevant results. This reduces the number of repeat queries and improves overall customer satisfaction.
How does LogoCraft use Deskhero's custom fields and structured data lists?
LogoCraft uses Deskhero's custom fields and structured data lists to better categorize customer queries. This helps in prioritizing urgent tickets and ensuring that no customer query goes unanswered.
* This article provides an example of how a fictive company in the Screen Printed Nameplates & Logos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
