Marine Harvest deals with a high volume of support tickets daily. With Deskhero's ticket management feature, they can efficiently organize and prioritize these tickets. The AI capabilities of Deskhero provide suggested replies based on previous tickets and knowledge base articles, significantly reducing the response time and improving customer satisfaction.
Using Deskhero's custom fields and structured data lists, Marine Harvest can categorize and filter tickets based on various parameters like product type, issue category, etc. This helps in identifying common issues and trends, enabling proactive problem-solving. The AI capabilities further enhance this process by providing insights and suggestions based on the data.
The AI-powered comprehensive search bar of Deskhero allows the support team to quickly find relevant information from the knowledge base, uploaded files, and scraped website data. This not only speeds up the resolution process but also ensures that the customers receive accurate and consistent responses.
Deskhero's AI capabilities also help in maintaining the knowledge base. It can generate articles from Word, PowerPoint, and PDF files, keeping the knowledge base up-to-date without any manual intervention. This is particularly useful for Marine Harvest as they frequently update their product manuals and policies.
Lastly, the REST API provided by Deskhero allows Marine Harvest to integrate the platform with their existing systems. The AI capabilities further enhance this integration by providing insights and suggestions based on the data from all sources.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from any type of file?
Currently, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results by providing more accurate and relevant information.
* This article provides an example of how a fictive company in the Seafood Processors and Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
