Ocean's Bounty has a vast customer base, which often leads to an overwhelming number of support tickets. Using Deskhero's ticket management feature, they can efficiently organize and prioritize these tickets. The AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, significantly reducing the response time.
With the help of Deskhero's custom fields and structured data lists, Ocean's Bounty can categorize and filter tickets based on various parameters like product type, issue category, etc. This helps in identifying common issues and trends, enabling proactive problem-solving.
The AI-powered comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, uploaded files, and even scraped website data. This not only speeds up the resolution process but also ensures that the customers receive accurate and consistent responses.
Deskhero's AI capabilities also extend to the generation of knowledge base articles from Word, PowerPoint, and PDF files. This feature is particularly useful for Ocean's Bounty as they regularly update their product manuals and policies. The AI automatically creates new articles or updates existing ones, keeping the knowledge base up-to-date without any manual intervention.
Finally, the REST API provided by Deskhero allows Ocean's Bounty to integrate the platform with their existing systems, ensuring a seamless flow of data. The AI capabilities further enhance this integration by providing insights and suggestions based on the data from all sources.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI generate knowledge base articles from any type of file?
Currently, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results by providing more accurate and relevant information.
* This article provides an example of how a fictive company in the Seafood Processors and Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
