Sea Delights receives numerous queries and complaints daily. With Deskhero's kanban board, they can visualize the workflow of their support tickets, making it easier to manage and track them. The AI capabilities of Deskhero provide suggested replies based on the content of the tickets, thereby reducing the workload of the support team.
Using Deskhero's custom email domains and user groups features, Sea Delights can create dedicated channels for different types of queries. The AI capabilities help in routing the tickets to the right group based on the content, ensuring faster resolution.
The AI-powered comprehensive search bar of Deskhero allows the support team to quickly find relevant information from the knowledge base, uploaded files, and scraped website data. This not only speeds up the resolution process but also ensures that the customers receive accurate and consistent responses.
Deskhero's AI capabilities also help in maintaining the knowledge base. It can generate articles from Word, PowerPoint, and PDF files, keeping the knowledge base up-to-date without any manual intervention. This is particularly useful for Sea Delights as they frequently update their product manuals and policies.
Lastly, the REST API provided by Deskhero allows Sea Delights to integrate the platform with their existing systems. The AI capabilities further enhance this integration by providing insights and suggestions based on the data from all sources.
How does Deskhero's AI help in routing support tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to determine their nature and category. It then routes the tickets to the appropriate user group, ensuring faster resolution.
Can Deskhero's AI generate knowledge base articles from any type of file?
Currently, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results by providing more accurate and relevant information.
* This article provides an example of how a fictive company in the Seafood Processors and Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
