As a leading search engine provider, InfoInsight receives a high volume of customer queries daily. The company uses Deskhero's structured data lists and custom fields to manage these queries effectively.
Deskhero's advanced AI capabilities have been a major asset for InfoInsight. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the response time and improved the quality of customer service.
Additionally, Deskhero's AI enhances the search results on InfoInsight's helpdesk. By leveraging website scraped data and OpenAI's ChatGPT, Deskhero provides more accurate and relevant search results, improving the customer experience.
InfoInsight also benefits from Deskhero's knowledge base feature. The company creates a comprehensive repository of information from word, powerpoint, pdf files that can be easily accessed by customers, reducing the number of repetitive queries.
In conclusion, Deskhero's AI capabilities have significantly boosted the efficiency of InfoInsight's customer support services, leading to higher customer satisfaction.
How has Deskhero improved InfoInsight's response time?
Deskhero's advanced AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has significantly reduced InfoInsight's response time.
How does Deskhero enhance the accuracy of search results on InfoInsight's helpdesk?
Deskhero uses website scraped data and OpenAI's ChatGPT to provide more accurate and relevant search results, improving the customer experience.
How does the knowledge base feature benefit InfoInsight?
The knowledge base feature allows InfoInsight to create a comprehensive repository of information that can be easily accessed by customers, reducing the number of repetitive queries.
* This article provides an example of how a fictive company in the Search Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
