SearchMaster, being a top-tier search engine provider, receives a myriad of customer queries daily. Managing these queries and providing timely responses was a significant challenge. With Deskhero, they were able to streamline their ticket management process using the platform's structured data lists and custom fields.
Deskhero's advanced AI capabilities were a game-changer for SearchMaster. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This feature enabled SearchMaster to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Moreover, Deskhero's AI capabilities enhanced SearchMaster's search results. By scraping website data and using it in conjunction with OpenAI's ChatGPT, Deskhero was able to provide more relevant and accurate search results to customer queries.
The knowledge base feature of Deskhero also proved beneficial for SearchMaster. It allowed the company to create a comprehensive repository of information that could be easily accessed by customers, reducing the number of repetitive queries.
Overall, Deskhero's AI capabilities have significantly improved SearchMaster's customer support services, enhancing efficiency and customer satisfaction.
How has Deskhero improved SearchMaster's response time?
Deskhero's advanced AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the response time.
How does Deskhero enhance the accuracy of search results?
Deskhero uses OpenAI's ChatGPT in conjunction with website scraped data to provide more relevant and accurate search results to customer queries.
How does the knowledge base feature benefit SearchMaster?
The knowledge base feature allows SearchMaster to create a comprehensive repository of information that can be easily accessed by customers, reducing the number of repetitive queries.
* This article provides an example of how a fictive company in the Search Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
