QueryQuake, as a widely-used search engine, faces the challenge of managing a large volume of customer queries. Deskhero's ticket management feature, along with its user groups and custom email domains, has helped QueryQuake organize and manage these queries more efficiently.
The AI capabilities of Deskhero have been instrumental in improving QueryQuake's helpdesk services. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero generates suggested replies, enabling QueryQuake to respond to customer queries faster and more accurately.
Deskhero's AI also enhances the search results on QueryQuake's helpdesk. By integrating website scraped data with OpenAI's ChatGPT, Deskhero provides more relevant search results, making it easier for customers to find the information they need.
Furthermore, QueryQuake uses Deskhero's knowledge base feature to create a repository of information. This repository is generated from word, powerpoint, pdf files, and can be easily accessed by customers, reducing the number of repetitive queries.
In summary, Deskhero's AI capabilities have greatly improved QueryQuake's helpdesk services, increasing efficiency and customer satisfaction.
How has Deskhero helped QueryQuake manage customer queries?
Deskhero's ticket management feature, user groups, and custom email domains have helped QueryQuake organize and manage customer queries more efficiently.
How does Deskhero's AI improve QueryQuake's helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, enabling QueryQuake to respond to customer queries faster and more accurately.
How does Deskhero enhance the search results on QueryQuake's helpdesk?
Deskhero integrates website scraped data with OpenAI's ChatGPT to provide more relevant search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Search Engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
