Classic Comforts deals with numerous customer queries daily about product availability, pricing, delivery, and more. The company uses Deskhero's AI-powered ticket management system to manage these inquiries. The AI scrutinizes previous tickets and knowledge base articles to suggest the most relevant responses, reducing the time spent on each ticket and improving customer satisfaction.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI always has the most current data when generating suggested replies.
Deskhero's custom fields and user groups features allow Classic Comforts to categorize their customers and queries effectively. This helps the AI understand the context of each ticket better, leading to more accurate suggestions.
Finally, Classic Comforts uses Deskhero's comprehensive search bar, powered by OpenAI Embeddings, to quickly find relevant content from their vast database of previous tickets, knowledge base articles, and uploaded files. This not only speeds up the resolution process but also helps the company learn from past experiences.
With Deskhero, Classic Comforts has been able to significantly reduce their response times, improve their customer service quality, and enhance their operational efficiency.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to automatically update your knowledge base with the latest information from your website. This ensures that the AI always has the most current data when generating suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses advanced AI capabilities to quickly find relevant content from a vast database of previous tickets, knowledge base articles, and uploaded files. This speeds up the resolution process and helps you learn from past experiences.
* This article provides an example of how a fictive company in the Second-hand furniture stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
