Retro Relics receives a high volume of customer inquiries daily, ranging from product details to delivery timelines. They use Deskhero's AI-powered ticket management system to efficiently handle these queries. The AI analyses previous tickets and knowledge base articles to suggest the most relevant responses, thereby reducing the time spent on each ticket and enhancing customer satisfaction.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their website. This ensures that the AI always has the most recent data when generating suggested replies.
Deskhero's custom fields and user groups features allow Retro Relics to effectively categorize their customers and inquiries. This aids the AI in understanding the context of each ticket, leading to more accurate suggestions.
Retro Relics uses Deskhero's comprehensive search bar, powered by OpenAI Embeddings, to swiftly find relevant content from their extensive database of previous tickets, knowledge base articles, and uploaded files. This not only accelerates the resolution process but also enables the company to learn from past experiences.
By employing Deskhero, Retro Relics has significantly improved their response times, enhanced their customer service quality, and boosted their operational efficiency.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to automatically update your knowledge base with the latest information from your website. This ensures that the AI always has the most current data when generating suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses advanced AI capabilities to quickly find relevant content from a vast database of previous tickets, knowledge base articles, and uploaded files. This speeds up the resolution process and helps you learn from past experiences.
* This article provides an example of how a fictive company in the Second-hand furniture stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
