RecycleRunner receives a high volume of customer queries daily, which can be challenging to manage. To address this, they use Deskhero's ticket management system, which uses AI to sort and prioritize tickets based on their content and urgency. This helps the support team to focus on the most critical issues first, improving their efficiency.
Deskhero's AI also assists in finding relevant content quickly. When a support agent searches for a specific issue or keyword, the AI uses OpenAI embeddings to pull the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature significantly reduces the time spent by agents on researching and resolving customer issues.
Additionally, the AI provides suggested replies for the support team. By analyzing the context of the customer's query and the relevant data, the AI generates a list of potential responses. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided to the customers.
RecycleRunner also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI automatically generates articles from Word, PowerPoint, PDF files, and even scraped website data, keeping the knowledge base updated with the latest information.
By leveraging Deskhero's AI capabilities, RecycleRunner has significantly improved its helpdesk efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI assist in finding relevant content?
Deskhero's AI uses OpenAI embeddings to pull the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data when a specific issue or keyword is searched. This helps in providing accurate and useful search results.
How does the AI provide suggested replies?
The AI analyzes the context of the customer's query and the relevant data to generate a list of potential responses. This helps in speeding up the response time and ensuring the consistency and accuracy of the information provided to the customers.
How does Deskhero's AI help in managing tickets?
Deskhero's AI sorts and prioritizes tickets based on their content and urgency. This allows the support team to focus on the most critical issues first, thereby improving their efficiency.
* This article provides an example of how a fictive company in the Second-hand sporting goods stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
