FutureLearn High School, a pioneer in digital learning, was looking for a way to make their extensive knowledge base more accessible and useful for their customers. They turned to Deskhero and its advanced AI capabilities for a solution.
The school used Deskhero's AI to analyze their knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The AI then generated structured data lists and custom fields, making the information easier to access and understand.
Deskhero's AI also enhanced the school's search capabilities. It used OpenAI Embeddings from previous tickets and other resources to provide more relevant search results. This made it easier for customers to find the information they needed, improving their overall experience.
Additionally, the school used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to leverage Deskhero's AI capabilities across their entire customer support ecosystem, further enhancing the usefulness of their knowledge base.
Since implementing Deskhero, FutureLearn High School has seen a significant improvement in the accessibility and usefulness of their knowledge base. This has led to increased customer satisfaction and efficiency in their customer support services.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes the knowledge base articles, uploaded files, and other resources to generate structured data lists and custom fields. This makes the information easier to access and understand.
How does the AI improve search capabilities?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to provide more relevant search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. This allows you to leverage the AI capabilities of Deskhero across your entire customer support ecosystem.
* This article provides an example of how a fictive company in the Secondary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
