NextGen Academy, a forward-thinking educational institution, was facing challenges with their ticket management system. They were using a traditional system that was time-consuming and inefficient. They decided to implement Deskhero and its advanced AI capabilities to improve their system.
The academy used Deskhero's AI to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI then used this information to generate suggested replies, reducing the time taken to respond to tickets and improving the accuracy of the responses.
Deskhero's AI also improved the academy's search capabilities. It used OpenAI Embeddings from previous tickets and other resources to provide more relevant search results. This made it easier for the customer support team to find the information they needed to resolve tickets quickly and effectively.
The academy also used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to leverage Deskhero's AI capabilities across their entire customer support ecosystem, further improving their ticket management system.
Since implementing Deskhero, NextGen Academy has seen a significant improvement in their ticket management system. They have been able to respond to tickets more quickly and accurately, leading to increased customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to respond to tickets and improves the accuracy of the responses.
How does the AI improve search capabilities?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to provide more relevant search results. This makes it easier for the customer support team to find the information they need to resolve tickets quickly and effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. This allows you to leverage the AI capabilities of Deskhero across your entire customer support ecosystem.
* This article provides an example of how a fictive company in the Secondary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
