EdTech Secondary School, a leading institution in the education sector, was struggling with managing their customer support requests. They were using traditional methods which were time-consuming and inefficient. With the implementation of Deskhero, they were able to leverage its advanced AI capabilities to streamline their customer support services.
The school used Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only reduced the response time but also ensured that the responses were accurate and relevant.
Deskhero's AI-powered search bar was another feature that the school found extremely useful. The AI would analyze the user's query and provide the most relevant results from the knowledge base, tickets, and other resources. This significantly improved the user experience as they could find the information they needed quickly and easily.
The school also used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to leverage the AI capabilities of Deskhero across their entire customer support ecosystem, further enhancing their efficiency.
Overall, the implementation of Deskhero and its advanced AI capabilities has transformed the way EdTech Secondary School manages their customer support. They have seen significant improvements in efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to draft a response, thereby improving the response time.
How does the AI-powered search bar work?
The AI-powered search bar analyzes the user's query and provides the most relevant results from the knowledge base, tickets, and other resources. This allows users to find the information they need quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. This allows you to leverage the AI capabilities of Deskhero across your entire customer support ecosystem.
* This article provides an example of how a fictive company in the Secondary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
