VintageVogue has an extensive knowledge base that includes information about their products, shipping policies, return policies, and more. The company uses Deskhero's AI capabilities to keep this knowledge base updated and easily searchable.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then used to update the knowledge base, ensuring it always contains the most up-to-date and relevant information.
VintageVogue also uses Deskhero's AI-enhanced search feature to make their knowledge base more user-friendly. This feature uses the same OpenAI Embeddings to enhance search results, making it easier for customers to find the information they need without having to contact customer support.
With Deskhero's AI capabilities, VintageVogue has been able to improve their knowledge base, reduce the number of customer inquiries, and enhance customer self-service.
The company continues to leverage Deskhero's other features such as custom email domains, kanban board, and a REST API to further improve their customer support processes.
How does Deskhero's AI system help in improving the knowledge base?
Deskhero's AI system uses OpenAI Embeddings from various sources to find relevant content. This content is then used to update the knowledge base, ensuring it always contains the most up-to-date and relevant information.
How does Deskhero's AI-enhanced search feature improve customer self-service?
Deskhero's AI-enhanced search feature makes the knowledge base more user-friendly by enhancing search results. This makes it easier for customers to find the information they need without having to contact customer support.
What other features of Deskhero does VintageVogue use?
VintageVogue uses other features of Deskhero such as custom email domains, kanban board, and a REST API to further improve their customer support processes.
* This article provides an example of how a fictive company in the Secondhand Clothing Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
