RetroRevival receives a large number of customer inquiries every day. The company uses Deskhero's AI capabilities to manage these inquiries more effectively and improve response times.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This feature not only reduces the time customer support agents spend crafting responses, but also ensures that the responses are accurate and consistent. As a result, RetroRevival has been able to improve customer satisfaction and reduce the number of follow-up inquiries.
RetroRevival also uses Deskhero's AI-enhanced search feature to make it easier for customer support agents to find relevant information quickly. This further improves the efficiency of the ticket management process.
By integrating Deskhero's AI capabilities into their ticket management process, RetroRevival has been able to streamline customer support, improve response times, and increase customer satisfaction.
How does Deskhero's AI system help in streamlining the ticket management process?
Deskhero's AI system uses OpenAI Embeddings from various sources to generate suggested replies for customer inquiries. This not only reduces the time customer support agents spend crafting responses, but also ensures that the responses are accurate and consistent.
How does Deskhero's AI-enhanced search feature improve the ticket management process?
Deskhero's AI-enhanced search feature makes it easier for customer support agents to find relevant information quickly. This improves the efficiency of the ticket management process.
What has been the impact of integrating Deskhero's AI capabilities into RetroRevival's ticket management process?
By integrating Deskhero's AI capabilities into their ticket management process, RetroRevival has been able to streamline customer support, improve response times, and increase customer satisfaction.
* This article provides an example of how a fictive company in the Secondhand Clothing Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
