GuardianEye receives numerous support tickets each day. Managing these tickets manually was a daunting task. With Deskhero's AI, GuardianEye can now sort and prioritize these tickets efficiently, ensuring that critical issues are addressed promptly.
Deskhero's AI also assists GuardianEye in generating knowledge base articles from various sources such as word documents, powerpoint presentations, PDF files, and scraped website data. This has helped GuardianEye in maintaining a comprehensive knowledge base, enhancing the self-service experience for their customers.
Using OpenAI Embeddings, Deskhero's AI can find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is used to generate suggested replies, reducing the time spent by support agents on crafting responses and improving the accuracy of the responses.
The comprehensive search bar powered by AI enables GuardianEye's customers to find solutions to their problems quickly and accurately. The search results are enhanced by AI, making them more relevant and useful.
GuardianEye also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the efficiency of their support operations and provided a unified view of customer interactions.
How does Deskhero's AI assist in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, PDF files, and scraped website data. It uses machine learning algorithms to understand the content and generates articles accordingly.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is used to generate suggested replies, which are accurate and relevant to the customer's query.
Can Deskhero's AI enhance search results?
Yes, Deskhero's AI can enhance search results by finding relevant content from various sources. This makes the search results more relevant and useful for the users.
* This article provides an example of how a fictive company in the Security and Surveillance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
