SafeGuard Solutions uses Deskhero's AI to manage the high volume of support tickets they receive daily. The AI sorts and prioritizes tickets based on urgency and complexity, allowing the support team to address critical issues promptly. This has significantly reduced response times and improved customer satisfaction rates.
Deskhero's AI also helps SafeGuard Solutions in generating knowledge base articles from various sources like word documents, powerpoint presentations, PDF files, and scraped website data. This feature has enabled SafeGuard Solutions to build a comprehensive and up-to-date knowledge base, enhancing the self-service experience for customers.
With the use of OpenAI Embeddings, Deskhero's AI can find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is then used to generate suggested replies, reducing the time spent by support agents on crafting responses.
The comprehensive search bar powered by AI enables SafeGuard Solutions's customers to find solutions to their problems quickly and accurately. The search results are enhanced by AI, making them more relevant and useful.
SafeGuard Solutions also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the efficiency of their support operations and provided a unified view of customer interactions.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI prioritizes support tickets based on various factors like urgency and complexity. It uses machine learning algorithms to understand the nature of the issue and assigns a priority level accordingly.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to enhance the search results, making them more relevant and useful for the users.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This enables companies to have a unified view of customer interactions and improve the efficiency of their support operations.
* This article provides an example of how a fictive company in the Security and Surveillance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
