ProShield Training offers a wide range of security training courses to a diverse clientele. To handle the high volume of customer queries, ProShield uses Deskhero's AI-powered ticket management system. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only improves the response time but also ensures the accuracy of the information provided.
ProShield also uses Deskhero's AI to maintain their knowledge base. The AI system generates articles from word, powerpoint, pdf files, and scrapes data from ProShield's website. This feature allows ProShield to keep their knowledge base updated with the most recent information without the need for manual updates.
With Deskhero's comprehensive AI-powered search bar, ProShield's support team can quickly find relevant information. The AI system enhances search results by leveraging OpenAI Embeddings from various sources, making it easier for the team to address client queries promptly.
ProShield also integrates Deskhero with their existing systems using the platform's REST API. This integration allows ProShield to manage all their customer support activities from a single platform, thereby increasing their operational efficiency.
By leveraging Deskhero's AI capabilities, ProShield Training has been able to enhance their customer support service, maintain an updated knowledge base, and improve their operational efficiency.
How does Deskhero's AI system improve the response time?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation speeds up the response time and ensures the accuracy of the information provided.
How does Deskhero's AI system keep the knowledge base updated?
Deskhero's AI system generates knowledge base articles from word, powerpoint, pdf files, and scrapes data from the company's website. This feature keeps the knowledge base updated with the most recent information without the need for manual updates.
How does Deskhero's AI system make it easier to find relevant information?
Deskhero's AI system enhances search results by leveraging OpenAI Embeddings from various sources. This makes it easier for the support team to quickly find relevant information and address client queries promptly.
* This article provides an example of how a fictive company in the Security Consulting and Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
