FortLock Consultancy deals with a large number of clients who often require immediate assistance on various security matters. By using Deskhero's advanced AI capabilities, FortLock can automate the process of ticket management. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This not only accelerates the response time but also ensures that consistent and accurate information is provided to the clients.
FortLock also uses Deskhero's AI to enrich their knowledge base. The AI system can generate articles from word, powerpoint, pdf files, and even scrape data from FortLock's website. This feature allows FortLock to keep their knowledge base updated with the latest information without any manual intervention.
The comprehensive search bar powered by AI helps FortLock's support team find relevant information quickly. The AI system enhances search results by leveraging OpenAI Embeddings from various sources, making it easier for the team to resolve client queries.
FortLock also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows FortLock to manage all their customer support activities from a single platform, improving their operational efficiency.
By leveraging Deskhero's AI capabilities, FortLock Consultancy has been able to improve their customer support service, enhance their knowledge base, and increase their operational efficiency.
How does Deskhero's AI system help in ticket management?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This automates the process of ticket management, speeds up the response time, and ensures consistent and accurate information is provided to the clients.
How does Deskhero's AI system enhance the knowledge base?
Deskhero's AI system can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature keeps the knowledge base updated with the latest information without any manual intervention.
How does Deskhero's AI system enhance search results?
Deskhero's AI system enhances search results by leveraging OpenAI Embeddings from various sources. This makes it easier for the support team to find relevant information quickly and resolve client queries.
* This article provides an example of how a fictive company in the Security Consulting and Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
