SecureGuard Inc. has a vast knowledge base comprising of manuals, policies, and training materials. The company uses Deskhero's AI capabilities to generate knowledge base articles from these resources. This allows the support team to quickly access relevant information and provide accurate responses to customer queries.
The company also uses Deskhero's AI to manage tickets effectively. The AI leverages OpenAI Embeddings from previous tickets to suggest replies, significantly reducing the response time. This has not only improved customer satisfaction but also reduced the workload on the support team.
SecureGuard Inc. uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI scans the web for relevant data and updates the knowledge base accordingly. This ensures that the support team always has the most current information at their disposal.
Furthermore, SecureGuard Inc. uses Deskhero's comprehensive search bar powered by AI to find relevant content quickly. The AI enhances search results by analyzing the company's structured data lists, custom fields, and user groups. This has greatly improved the efficiency of the support team.
Finally, SecureGuard Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to manage tickets and respond to customer queries.
How does Deskhero's AI improve the efficiency of SecureGuard Inc.'s support team?
Deskhero's AI improves the efficiency of SecureGuard Inc.'s support team by suggesting replies to tickets based on previous interactions, enhancing search results, and keeping the knowledge base updated with the latest information.
How does SecureGuard Inc. use Deskhero's website scraping feature?
SecureGuard Inc. uses Deskhero's website scraping feature to scan the web for relevant data and update their knowledge base. This ensures that the support team always has the most current information at their disposal.
How does SecureGuard Inc. integrate Deskhero with their existing systems?
SecureGuard Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration makes it easier for the support team to manage tickets and respond to customer queries.
* This article provides an example of how a fictive company in the Security guard/patrol services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
