Guardian Security Services receives a high volume of customer inquiries daily, ranging from service details, pricing, and scheduling to specific security concerns. Using Deskhero's advanced AI capabilities, the company has been able to automate the process of responding to these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the information provided is accurate and consistent, enhancing the company's reputation for reliable customer service.
With Deskhero's custom fields and structured data lists, Guardian Security Services can categorize and prioritize customer inquiries efficiently. This allows them to address urgent matters promptly and keep track of all customer interactions in an organized manner.
The comprehensive search bar powered by AI further enhances the efficiency of the customer support team. It enables them to quickly find relevant information from the vast amount of data available, reducing the time spent on searching for information and increasing the time spent on assisting customers.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and quality of Guardian Security Services' customer support operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in prioritizing customer inquiries?
Deskhero provides features like custom fields and structured data lists that allow companies to categorize and prioritize customer inquiries efficiently.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI, which enables quick and accurate search results from the vast amount of data available in the system.
* This article provides an example of how a fictive company in the Security Guards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
