SecureGuard Inc. deals with numerous customer tickets daily, ranging from general inquiries to specific requests. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This helps SecureGuard Inc. to respond to customer tickets promptly, improving their customer service quality.
Deskhero's Kanban board feature allows SecureGuard Inc. to visualize their ticket workflow. This helps the company to identify bottlenecks and improve their process efficiency.
The AI-powered comprehensive search bar enables the customer support team to quickly find relevant information, reducing the time spent on searching and increasing the time spent on resolving customer issues.
Overall, Deskhero's advanced AI capabilities have greatly enhanced SecureGuard Inc.'s ticket management efficiency and customer service quality.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping in efficient management of customer tickets.
What is the benefit of the Kanban board feature?
The Kanban board feature allows companies to visualize their ticket workflow, helping them to identify bottlenecks and improve their process efficiency.
How does the AI-powered search bar work?
The AI-powered search bar enables quick and accurate search results from the vast amount of data available in the system, reducing the time spent on searching for information.
* This article provides an example of how a fictive company in the Security Guards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
