Vigilant Protection Services uses Deskhero's advanced AI capabilities to generate and update their knowledge base articles. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate new knowledge base articles or update existing ones. This not only saves time but also ensures that the information in the knowledge base is accurate and up-to-date.
The company also uses Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This allows them to easily incorporate existing documents into their knowledge base, enhancing its comprehensiveness.
The AI-powered comprehensive search bar enables the customer support team and the customers to quickly find relevant information from the knowledge base, improving the efficiency of communication.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and efficiency of Vigilant Protection Services' knowledge base.
How does Deskhero's AI help in enhancing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate new knowledge base articles or update existing ones.
How does the feature of generating knowledge base articles from Word, PowerPoint, and PDF files work?
This feature allows companies to easily incorporate existing documents into their knowledge base by generating articles from Word, PowerPoint, and PDF files.
How does the AI-powered search bar enhance communication?
The AI-powered search bar enables quick and accurate search results from the knowledge base, improving the efficiency of communication between the customer support team and the customers.
* This article provides an example of how a fictive company in the Security Guards industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
