GalleryGuard uses Deskhero's AI capabilities to manage their customer interactions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only improves the efficiency of their customer support but also ensures consistent and accurate responses.
GalleryGuard also uses Deskhero's AI to enhance the search results within the platform. The AI uses the embeddings to find the most relevant content based on the search query, making it easier for the support team to find the required information and resolve issues faster.
Deskhero's custom email domains feature is used by GalleryGuard to maintain their brand identity in all customer interactions. This helps them to build trust and credibility with their customers.
GalleryGuard uses Deskhero's user groups feature to organize their support team based on expertise and responsibility. This ensures that tickets are assigned to the most suitable team member, improving the resolution time and quality.
Finally, GalleryGuard uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI-generated articles help customers find solutions to common issues, reducing the load on the customer support team.
How does Deskhero's AI improve GalleryGuard's customer interaction?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets and other resources. This improves the efficiency of their customer support and ensures consistent and accurate responses.
How does GalleryGuard use Deskhero's custom email domains feature?
GalleryGuard uses this feature to maintain their brand identity in all customer interactions, helping to build trust and credibility with their customers.
How does Deskhero's user groups feature benefit GalleryGuard?
GalleryGuard uses this feature to organize their support team based on expertise and responsibility. This ensures that tickets are assigned to the most suitable team member, improving the resolution time and quality.
* This article provides an example of how a fictive company in the Security and safety services for arts facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
